The Glow Society – Shipping Policy
At The Glow Society, we aim to process and deliver orders as efficiently as possible. Please review the information below regarding order processing, delivery times, shipping costs, and digital products.
Order Processing
Physical product orders are processed within 2–3 business days after payment has been successfully received and confirmed.
Estimated Delivery
Delivery within South Africa is estimated at 3–7 business days after dispatch, depending on the customer’s location and the courier service being used.
Please note that delivery times are estimates and may occasionally be affected by courier delays, public holidays, high-order periods, weather conditions, or other circumstances beyond our control.
Shipping Costs
Any applicable shipping or delivery fees will be communicated to the customer or displayed during the ordering or checkout process before payment is completed.
Delivery Information
Customers are responsible for providing complete and accurate delivery information, including the correct delivery address and contact details.
The Glow Society cannot be held responsible for delays, unsuccessful deliveries, or additional delivery issues caused by incorrect or incomplete information supplied by the customer.
Tracking
Where tracking is available, customers will receive their tracking information once their order has been dispatched.
Customers can use the tracking information provided to monitor the progress of their delivery.
Digital Products
Digital products do not require physical shipping. Access or download instructions will be provided electronically after successful payment.
Delivery Area
Physical products are currently available for delivery within South Africa only.
We aim to ensure that every order is processed and delivered as smoothly as possible while keeping customers informed throughout the delivery process.